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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Kelley Jones

June 17, 2026

5  out of  5
rating by Kelley Jones
"I've worked with Trish a few times. She is always friendly, knowledgeable and quick to help! The customer service at the office is excellent. I would highly recommend Trish Rayer or any of the other agents in the office."
We responded:
"Thank you, Kelley! I'm happy to hear that Trish has been friendly and knowledgeable during your visits. We take pride in providing excellent customer service, and it's great to know you would recommend our team. Feel free to reach out if you need anything else!"
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Hoot

May 17, 2026

5  out of  5
rating by Hoot
"Unfortunately I hit a deer that caused considerable damage to my car. I thought “here we go”, this is going to take a lot of time and effort , on my part, to get it fixed. I made one call to my State Farm agent, Trish Rayer, and everything was handled immediately. I even had the car rental company call me. I took the car to one of their authorized service garages. I thought I wouldn’t see my car for a week or two. I took the car in on a Monday afternoon and was able to get it back on Friday afternoon. Wow! Great job Trish, great job State Farm! I think it is rare to get that kind of service anymore.
David G."
We responded:
"Hey, David! Thank you for taking the time to share your experience after such an unexpected situation with your car. I know dealing with damage from hitting a deer can feel overwhelming, so I’m very happy we could help make the process easier and get everything moving quickly for you. It’s great to hear the rental coordination and repair process went smoothly and that you had your car back sooner than expected. Your comments about the service you received truly mean a lot to me and my office. We appreciate your support and the opportunity to be there for you when you needed us."
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Melissa Diehr

May 6, 2026

5  out of  5
rating by Melissa Diehr
"Trish is amazing. She is so helpful and gets things done quickly. Great agency."
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matt dean

April 20, 2026

5  out of  5
rating by matt dean
"Trish from State Farm was AMAZING! Her patience and kindness were genuine and she helped me save approximately $1200 a year on my auto insurance! I am recommending her to everyone I know"
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Molly Lasagna

March 9, 2026

5  out of  5
rating by Molly Lasagna
"Garrett was very helpful and got me a great rate for my car insurance! Thanks again!"
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Andrea Fritz

March 6, 2026

5  out of  5
rating by Andrea Fritz
"I highly recommend using this insurance agent. We have been using this State Farm Agent for years. They are amazingly helpful and easy to deal with. The prices are lower than online companies and you get to talk to a real person when you need to."
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SuperBigEv

September 26, 2025

5  out of  5
rating by SuperBigEv
"Excellent communication and service!"
We responded:
"Thank you! I'm happy to hear you appreciated the communication and service. We’re always here to assist with any of your insurance needs. Let us know if there's anything else we can do for you!"
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William Hughes

April 29, 2025

5  out of  5
rating by William Hughes
"Excellent, friendly, compassionate service. Very quick to respond and easy to follow instructions when filling a claim. Quick to settle claim and arrange repairs. Love my State Farm family."
We responded:
"Thank you, William, for your kind words! I’m happy to know that you found our service friendly and compassionate. It’s great to hear that the process was smooth and efficient for you. We’re always here to help with any future needs or questions you may have."
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connor bidwell

April 4, 2025

5  out of  5
rating by connor bidwell
"Garrett Deserves a raise 👏 5/5 stars he explained every policy and showed me multiple options He is awesome 5/5 we worked out a policy for me 👍"
We responded:
"Thank you, Connor! I'm delighted to hear that Garrett was able to assist you so effectively by explaining every policy and presenting multiple options. It's wonderful to know you found the right policy. If you have any more questions, feel free to reach out. We're here to help!"
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Kristi R

March 23, 2025

5  out of  5
rating by Kristi R
"I've been at this office for about 10 years and they have done amazing. I switched to them because my previous State Farm office fell flat with customer service. I live 2 hours from this office now and refuse to switch to anyone else. This team has never been a disappointment and has always done their best to get me the best rates. They have excellent communication, great rates and go above and beyond. Thanks so much for being my agent and the best team around!"
We responded:
"Kristi, I'm so happy to hear about your positive experience over the past decade! It's wonderful to know that our team's dedication to providing excellent communication and competitive rates has made a difference for you. Your loyalty, even from two hours away, truly means a lot to us. Thank you for your kind words, and we're always here to assist with any future needs or questions you may have!"
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Lia Turner

February 18, 2025

5  out of  5
rating by Lia Turner
"Our family would like to thank Kia Kiersten at State Farm Insurance for her wonderful personality and professional skills in taking care of our insurance needs. You are awesome! The Turner Family"
We responded:
"Thank you so much for your kind words! We're so happy to hear that Kia's wonderful personality and professional skills made a positive impact on your insurance experience. Your appreciation means a lot to us. If you have any other questions or needs, please don't hesitate to reach out."
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Joe Schubert

January 30, 2025

5  out of  5
rating by Joe Schubert
"Kia was very helpful by making my claim and setting up the appointment with Safelight to get the rear glass replaced."
We responded:
"Thank you, Joe, for sharing your experience! I'm happy to hear that Kia was able to assist you with your insurance needs and coordinate your rear glass replacement. Our team is here to help with any questions you might have."
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Kali Lechtanski

October 2, 2024

1  out of  5
rating by Kali Lechtanski
"I was with Michael Szafranski State Farm for about three years until I switched to a new agent last week. I tried for the last two pay cycles to get an answer as to why my bill had gone up about $50 a month (with no incidents/tickets on my part) and both representatives that I talked to said they had to contact billing and would call me back. I never heard anything back from either representative. That on top of calling and constantly getting their voicemail, was very frustrating. The new State Farm agent was able to take one look at my renewal and give me advice on how to get the bill reduced back to the initial price that I had been paying. I was very pleased with them up until this instant but the way my questions were handled was very poor."
We responded:
"Kali, thank you for sharing your experience with our office. I'm genuinely sorry to hear about the frustration you faced with your billing inquiries and the difficulty in reaching us. We strive to provide excellent service, and it's clear we fell short in this instance. Your feedback is invaluable, and we'll use it to improve our communication and responsiveness. If you have any further questions or need assistance in the future, please don't hesitate to reach out to our office.

- Michael Szafranski - State Farm Insurance Agent, Pinckney, MI"
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Josh Hancock

September 27, 2024

5  out of  5
rating by Josh Hancock
"The best insurance company I have ever had hands down. everyone is so helpful and kind. I wouldn't recommend anyone but state farm pickney . Long time satisfied customer ."
We responded:
"Josh, thank you so much for your kind words and for being a long-time satisfied customer! We're glad to hear that you find our team helpful and kind. Your recommendation means a lot to us. If you ever need anything, don't hesitate to reach out.

- Michael Szafranski - State Farm Insurance Agent, Pinckney, MI"
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Brandon Hoskins

June 25, 2024

5  out of  5
rating by Brandon Hoskins
"Just had to file a claim on a cracked windshield. Process was smooth and painless!"
We responded:
"Brandon, we're thrilled your claim experience for the cracked windshield was smooth and painless! Our team is pleased to have assisted you efficiently. Thank you for choosing our office for your insurance needs! Michael Szafranski - State Farm Insurance Agent, Pinckney, MI"
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Christian Reeder

June 24, 2024

5  out of  5
rating by Christian Reeder
"The salesman Garrett I talked to was very helpful and understanding of my situation. He talked me through the whole process and made it a walk in the park. I was a little nervous dealing with insurance being a first time homebuyer, but State Farm made it easy!"
We responded:
"Christian, I'm thrilled to hear that Garrett provided you with exceptional service during your first home insurance experience! We're pleased to have made the process easy and smooth for you. If you ever need assistance in the future, our office is here to help. Thank you for choosing State Farm! - Michael Szafranski - State Farm Insurance Agent, Pinckney, MI"
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Roger The Tinker

June 14, 2024

5  out of  5
rating by Roger The Tinker
"Mike and his group are friendly."
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Stephanie McKay

April 3, 2024

5  out of  5
rating by Stephanie McKay
"So far my experience here has been amazing! After my insurance with my last company increased by ALMOST DOUBLE I had to figure out why and what to do. They explained everything to me in a lot of detail to make sure I understood why my premium was the amount it was and got me the lowest premium possible! When I moved they made it a quick and easy process for me and adjusted my premium accordingly! Very happy with their services this far!!"
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thehookup

February 29, 2024

5  out of  5
rating by thehookup
"Very kind folks with insurance that is local so that's cool"
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Kyle LaPree

February 9, 2024

5  out of  5
rating by Kyle LaPree
"Great Staff and are very amazing to deal with"
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Morgan Rothe

February 8, 2024

5  out of  5
rating by Morgan Rothe
"Great insurance man
Got me a policy when no one else could add an affordable price would recommend to anybody 10 out of 10 all the way around"
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Christopher J. Albrecht

January 19, 2024

5  out of  5
rating by Christopher J. Albrecht
"Like a good neighbor state farm is there Mike's the your guy seriously they're a bunch of great folks up in there."
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Allie

November 17, 2023

5  out of  5
rating by Allie
"I'm writing this review because of the great care I have received by the owners Mike and Arlesa. Not only do they make sure we are taken care of every step of the way through our home claims but they also take care of our customers that we send to them for side by side insurance. Thank you guys for always being there for us! Shawn and Allie (Arbor Master & Outlaw Performance)"
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Noor Alyassiri

November 14, 2023

5  out of  5
rating by Noor Alyassiri
"I had the best experience here I Łövë this company they are amazing understanding and they help in anyway I am very happy with the service specifically with Garrett he was an amazing person to work with and I’m sure they are all amazing I am so happy to be with and them and hopefully forever do not hesitate one bit on getting insurance with them at all"
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Kallie Caldwell

October 20, 2023

5  out of  5
rating by Kallie Caldwell
"I always get the help I need from Garret and everyone that is usually working and love this insurance company never have I had a bad experience always fantastic time."